Refund and Return Policy

Thank you for shopping at procefresh.com. We strive to ensure your satisfaction with every purchase. Please read our Refund and Return Policy carefully to understand our guidelines and procedures.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, undamaged, and in its original packaging.
• The return request must be initiated within 30 days of the purchase date.
• You must provide proof of purchase, such as an order number or receipt.
• Certain items, such as customized or clearance items, may not be eligible for return unless they are defective or damaged upon arrival.

2. Initiating a Return

To initiate a return, please follow these steps:

1. Contact our customer support team through the contact information provided on our website to request a return authorization.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Our customer support team will review your request and provide you with a return authorization number (RMA) and instructions for returning the item(s).

3. Return Shipping

You are responsible for the cost of return shipping unless the return is due to our error (e.g., you received a defective or incorrect item). We recommend using a trackable shipping method to ensure that we receive the returned item(s). We are not responsible for items lost or damaged during return shipping.

4. Inspection and Processing

Once we receive the returned item(s), we will inspect them to ensure they meet the eligibility criteria outlined in Section 1. If the item(s) are approved for return, we will process your refund or exchange within 7-10 business days.

5. Refunds

If you are eligible for a refund, the refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and post it to your account.

6. Exchanges

If you prefer an exchange, we will ship the replacement item(s) to you once we receive and approve the returned item(s). If the replacement item(s) are of a higher value, you will be responsible for paying the difference. If the replacement item(s) are of a lower value, we will refund you the difference.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the circumstances. We may require you to provide photos or other documentation of the damage or defect.

8. Non-Returnable Items

The following items are generally non-returnable:

• Customized or personalized items
• Clearance or sale items
• Items that have been used or damaged due to misuse or negligence
• Items returned without a valid RMA

9. Contact Information

If you have any questions about our Refund and Return Policy, please contact us using the contact information provided on our website.