Shipping Policy
Thank you for shopping at procefresh.com. This Shipping Policy outlines our shipping procedures and guidelines. Please read this policy carefully to understand how we process and deliver your orders.
1. Shipping Options
We offer several shipping options to meet your needs. The available shipping options and their associated costs will be displayed at checkout. These options may include:
- Standard Shipping: Our standard shipping option typically delivers within 3-7 business days.
- Expedited Shipping: Our expedited shipping option delivers within 1-3 business days.
- Freight Shipping: For large or heavy items, such as hot tubs, we offer freight shipping. Delivery times for freight shipping may vary depending on your location and the carrier’s schedule.
2. Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of your order. The exact shipping cost will be displayed at checkout before you complete your purchase. We may offer free shipping promotions from time to time, subject to certain terms and conditions.
3. Order Processing Time
We strive to process and ship orders as quickly as possible. Most orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day. Please note that processing times may be longer during peak seasons or promotional periods.
4. Shipping Destinations
We currently ship to addresses within the United States. We do not ship to P.O. boxes or APO/FPO addresses. Please ensure that you provide a valid shipping address at checkout.
5. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your shipment on the carrier’s website. Please allow up to 24 hours for the tracking information to become available.
6. Delivery Time
Delivery times vary depending on the shipping option you choose and your location. Please refer to the estimated delivery times provided at checkout. We are not responsible for delays caused by factors beyond our control, such as weather conditions, carrier issues, or customs delays.
7. Receiving Your Order
When your order is delivered, please inspect the package for any signs of damage. If you notice any damage, please make a note of it on the delivery receipt and contact us immediately. For freight shipments, you may be required to schedule a delivery appointment with the carrier. Please ensure that someone is available to receive the shipment at the scheduled time.
8. Installation Services
Installation services for hot tubs may be available upon request. Please contact us for more information and to schedule an installation appointment. Installation services are subject to additional terms and conditions.
9. Contact Information
If you have any questions about our Shipping Policy, please contact us using the contact information provided on our website.